At CasinoandPokies contact us, we believe that communication is the cornerstone of a great gaming experience. We’re not just here to show you where to play, we’re here to walk beside you every step of the way.
Whether you’re a first-time visitor curious about online pokies, a loyal reader looking for the latest game recommendations, or someone facing a specific issue—we’re here to listen, guide, and support.
We encourage questions, feedback, and conversations. Your experience helps shape what we do, and we’re always looking to improve based on what real players like you need.
Why Contact CasinoandPokies?
When you reach out to CasinoandPokies, you’re not just contacting a faceless website, you’re connecting with a real team of Aussie gaming enthusiasts who are here to support you, inform you, and make your online pokies experience the best it can be.
More Than Just a Website
CasinoandPokies isn’t your average pokies review site. We’re a trusted resource and a growing community, built to give players honest, practical advice, not sales pitches or hype. Our content is created by real players who’ve spent years navigating the world of online gambling, and we’re committed to making it clearer, safer, and more rewarding for fellow Aussies.
From in-depth reviews and updated bonus guides to responsible gambling tips and how-to articles, everything we publish is designed to help you make informed decisions and enjoy your time online with confidence.
Supporting Every Type of Player
Whether you’re:
- A complete beginner exploring online pokies for the first time,
- A casual player looking for game suggestions, or
- A seasoned punter chasing the latest high-volatility jackpots…
We’ve got your back.
Our support team doesn’t dish out generic replies or canned answers. We take the time to understand your question and provide guidance that’s personalised and relevant to Aussie players. From helping you claim the right bonus to pointing out fair-play casinos, we’re here to be your trusted guide.
A Community Built on Communication
We believe that the best platforms are shaped by their players—and that’s exactly what we want CasinoandPokies to be.
Every time you send in a question, offer feedback, or highlight an issue, you’re helping us grow and improve. Whether it’s alerting us to a dodgy casino, asking for help with a withdrawal, or suggesting new content topics—your voice matters.
We’re building something real here, and your input plays a major role in that mission. So don’t hesitate to reach out. We’re here to listen, respond, and keep making CasinoandPokies the pokies hub Aussie players truly deserve.
The Benefits of Reaching Out
Support Tailored for Aussie Players
We know how the Australian market works. From PayID to local gambling laws, our team is well-versed in what matters to you. We’re happy to explain bonus terms, help you spot safe casinos, or guide you to the right games.
Timely, Accurate Responses
We get it—when you need help, you need it fast. Our support team responds quickly, clearly, and with proper advice. No vague answers, no runaround.
Be Part of Our Growth
Your input helps us improve. Tell us if something doesn’t work, suggest new games, or share ideas for articles. We’re building this site with you in mind.
Get Exclusive Access to Offers and Tips
By staying in touch, you’ll be first to know about:
- New pokies with no deposit bonuses
- Time-sensitive promotions
- Expert tips to stretch your bankroll
- Casino launches affecting Aussie players
How to Reach Us
Getting in touch with CasinoandPokies is quick, easy, and flexible. Whether you need help with a bonus, want to give feedback, or have a question about a game, we’re here for you, on your terms.
Email Support
You can always email us directly at:
support@casinoandpokies.com
We aim to respond within 24 to 48 hours (Monday to Friday). To help us assist you faster, please:
- Use a clear subject line
- Describe your issue or question in detail
- Attach screenshots if relevant
- Avoid including sensitive banking or personal info
Contact Form
Prefer something quick and structured? Just use the Contact Form on our website. It’s perfect for general questions, feedback, or account-related support.
Simply enter your:
- Name
- Email address
- Message
After submitting, you’ll receive a confirmation email with a tracking number so you can easily follow up if needed.
Social Media Channels
Stay connected with CasinoandPokies and reach out through our social platforms. It’s a great way to stay informed and engage with the community.
- Facebook – Community updates, player discussions, and featured guides
- Twitter – Fast responses, bonus alerts, and pokie news
- Instagram – Visual tips, top game picks, and behind-the-scenes content
- LinkedIn – For business and media inquiries
Whichever way you choose to reach us, know that your message matters. We’re here to support, listen, and improve your online pokies experience.
What We Can Help You With
What We Can Help You With
At CasinoandPokies, we’re more than just a pokies guide—we’re your go-to support system for all things related to online casinos in Australia. Whether you’re new to online gaming, chasing a big bonus, or need help with something technical, our team is ready to assist. Below is a full breakdown of the areas we cover to make your experience smoother, safer, and more rewarding.
Info on Casinos and Pokies
Understanding Licenses and Safety
Worried if a casino is legit? We explain how licensing works, which regulators to trust, and what to look for when choosing a safe and fair gaming site. We’ll also show you how to spot red flags with offshore operators and steer clear of dodgy platforms.
Game Terms Made Simple
Not sure what RTP or volatility really means? Confused by the difference between fixed and progressive jackpots? We break down these terms in everyday language so you can choose the right games with confidence.
How to Read Our Reviews
We don’t just slap stars on a casino and call it a day. Our reviews are detailed, transparent, and packed with insights. We’ll help you understand what each rating means, how we test casinos, and how to use our scores to make smart, informed choices.
Bonuses and Promotions Help
Breaking Down Bonus Terms
From wagering requirements to expiry dates and game restrictions, we help you decode the fine print behind every promotion. You’ll learn what’s truly worth claiming and what to skip.
Bonus Troubleshooting
Did a bonus not show up? Having trouble meeting the terms? We’ll walk you through the steps to troubleshoot bonus issues, contact support if needed, or find a better offer that suits your playstyle.
Staying Ahead with Offers
We stay on top of the latest promos so you don’t have to. You’ll get alerts on exclusive bonuses, limited-time deals, and promotions that are tailored specifically for Aussie players.
Website and Technical Support
Fixing Issues Fast
Noticed a broken link, page error, or something not loading right? Tell us, and we’ll jump on it. We appreciate your help in keeping the site running smoothly for everyone.
Helping with Account Access
Can’t log in or having trouble with registration? We’ll guide you step-by-step through account access issues, whether it’s password resets, verification hiccups, or dashboard glitches.
Improving Site Usability
If anything on our site feels clunky, confusing, or hard to use, let us know. We’re constantly tweaking the platform based on your feedback to make it cleaner, faster, and more intuitive.
Responsible Gambling Support
Tools to Stay in Control
Online gambling should always be fun, not stressful. We’ll show you how to use site-based tools like deposit limits, time-outs, and session reminders to manage your play safely.
Self-Exclusion and Support Lines
If you ever feel things are getting out of control, we’ll guide you through how to self-exclude from casinos and connect with confidential help services across Australia.
Gambling Help Resources
From national helplines to community support groups, we’ll point you in the right direction if you or someone you care about needs professional assistance with gambling-related problems.
Business and Media Inquiries
Affiliate and Ad Partnerships
We’re open to strategic partnerships with the right brands. If you’re looking to promote your service or collaborate through affiliate marketing, we’re happy to discuss opportunities that align with our player-first values.
Media Requests and Collaboration
Journalists, bloggers, or researchers looking for expert quotes or insights into Australia’s online gambling trends? We can provide informed commentary, data-backed analysis, or partner on relevant content pieces.
Other Types of Support
Even if your question doesn’t fit neatly into one of the categories above, we’re still happy to help. Whether you’re looking for game tips, casino comparisons, or simply want to understand more about how online pokies work, just ask—and we’ll do our best to assist.
No matter where you are in your online gaming journey, CasinoandPokies is here to support you with honest guidance, reliable tools, and real solutions
What Happens After You Contact Us?
When you reach out to CasinoandPokies, your message doesn’t get lost in the void. We’ve built a straightforward support process to ensure every inquiry is handled quickly, clearly, and professionally.
Here’s what happens step by step:
- Your Message Is Logged and Assigned a Ticket
As soon as your email or contact form submission comes through, our system logs it and assigns a unique support ticket number. This ensures your query is tracked properly from start to finish. - A Team Member Reviews Your Issue
A real person—not a bot—reviews your message. Whether it’s a technical issue, bonus question, or general inquiry, we assess the details carefully to understand what you need. - You’ll Receive a Response With a Clear Solution or Follow-Up
We reply via email or chat (depending on how you contacted us) with a direct answer or next steps. If your question needs a bit more investigation, we’ll let you know and keep you updated. - We Work With You Until It’s Resolved
Some issues take time, and that’s okay. We don’t disappear after one reply—we stay with you until everything is sorted. Our goal is to provide real support that actually fixes the problem, not just pushes it aside.
No automated brush-offs. No dead ends. Just clear, helpful responses from a team that respects your time.
Tips for Getting Quick Help
Want faster replies? Do this:
Want your issue resolved faster? Here are a few simple ways to help our team assist you more efficiently:
Be Clear and Specific About Your Issue
The more details you provide, the quicker we can understand what’s wrong. Let us know what you were trying to do, what went wrong, and any error messages you saw.
Include Relevant Links or Screenshots
Visuals make a big difference. If something looks off or isn’t working, a screenshot or link helps us pinpoint the problem right away.
Use the Same Email You Used to Sign Up
If you’ve subscribed to our newsletter or signed up for an account, use that same email when contacting us. It helps us verify your details and respond faster.
Keep Your Message Polite and to the Point
We’re here to help and always do our best to respond quickly. A respectful, focused message goes a long way in speeding up communication and getting things resolved.
Clear communication = quicker solutions. We’re ready when you are.
Emergency Support for Gambling Help
If you or someone close to you is experiencing distress related to gambling, help is available, immediately and confidentially. These services offer professional support, free of charge, 24/7.
Gambling Help Online
📞 1800 858 858
A nationwide support service offering free, confidential advice and counselling for anyone affected by gambling. Available 24/7.
Lifeline Australia
📞 13 11 14
Crisis support and suicide prevention services for anyone in emotional distress—not limited to gambling issues.
Local Community Support Services
You can also reach out to your local mental health or community health service for tailored support, counselling, and referral options near you.
If you’re in crisis, don’t wait. These services are here to listen and help—any time, any day.
We support responsible gambling and will always guide players to the right help.
Stay Connected with CasinoandPokies
- Subscribe to our newsletter for updates
- Follow us on social media for daily content and alerts
- Join the conversation in comments and forums
